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Start with support
Direct any complaint first to the Coldbet support team via chat, with your account number, a description of the problem, the transaction ID if any, and screenshots to support your case.
Reply deadline
The support team commits to a full, detailed reply to a complaint within 30 days. Bet-settlement claims for Cyber-Live games are accepted within 72 hours of the game ending.
Escalation
If you believe the company has breached its licence terms, you can contact the Curaçao licensing body as a higher level, after the platform’s channels are exhausted.
Keep proof
Keeping the chat log, transaction numbers and screenshots speeds up resolving any dispute.